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Earlier announced on this blog post that they'll discontinue their Family Tree Maker software effective December 31, 2015. We know this modification is difficult my earliest genealogy software purchase was, yet realize that you will enjoy Legacy Family Tree. Millions have previously downloaded it.
How to Import a Family Tree Maker file into Legacy - 90 second video.
So many former FTM users have considered Legacy, therefore we asked them why. Here were their main reasons:
Company-user relationship, support
10 off - through December 31, 2015, Legacy Deluxe download-edition is merely 19.95. Click here to buy.
If you ever need some hand-holding, were there to aid. We are recognized for our quality and responsive tech support team.
Not only will any of us help you organize, research, and share your quest, we ll demonstrate how to get your ancestors. Visit to study on industry experts. As of today, 284 is available plus much more are added monthly.
Lots individuals have asked similar queries about media, sources along with data importing. Read this follow-up article where we address several questions all in one place.
You can follow this conversation by subscribing towards the comment feed due to this post.
Glad to find out that Legacy is getting ready to take on the task of raising the FTM orphans migrate to your first-class genealogy program. This is a big change. There are lots of us in existence who can assist with classes, user groups and general support to go files up to Legacy whilst keeping your valuable research together. FTM users that are looking to switch programs should check their local genealogy societies to determine if we have a Legacy users group open to provide support.
If we ve uploaded our FTM file to ancestry already and haven t updated FTM on our computer for a while how do we begin getting all of our info used in your platform? All my updates for being a year or so have been receiving ancestry only. Ugh!
We use a Legacy User group in Plano, TX that fits at Haggard Library, 2501 Coit Road, Plano, TX within the 4th Tuesday of each one month not Dec from 1:30-3:30pm. We have after meeting when you have specific questions or require assistance. Contact and for more information. We d would take pride you there.
Kristine - as part of your tree at Ancestry, click around the Tree Settings link, then click for the Export Tree button. This GEDCOM is usually imported into Legacy.
We use a Legacy Family Tree Group in Burbank, CA and our next meeting is Monday night, December 14, 2015 from 7pm to 9pm in the Southern California Genealogical Society Library, 417 Irving Dr, Burbank, CA. or read the SGGS Website.
So what goes on if we don t switch to the site Legacy and easily stay with FTM and?
Since my laptop is about it s last legs I m wondering what are the results if I download Legacy occasionally in two months am able to invest in a new I have to acquire a new download?
Kathleen - when you finally ve purchased Legacy, chances are you'll install it on all your computers. If you lose the email or unlock code, just let us know so we ll love to look up for you.
I have FTM craigs list 95, 000 people within it Will your software support that size file?
I have owned Legacy around 20 years, and believe that it is among the finest all round programs for genealogical researchers and other enthusiasts - from beginners to experts. The main reason where there are many is the fact that it is really intuitive to incorporate, review, edit, and report the information stored from the system.
When I recently bought a MacBook to change my old Windows notebook, I was confronted with having to acquire a mac friendly package, so after extensive research of what was to be had, I decided on FTM to recover and update research inside the field, and discuss ancestral lines with folks I was addressing. I would then bring my work home and export my updates into my Legacy database within the desktop PC.
Legacy will kick some major goals gets hotter introduces a NATIVE mac version. Until then, we are in hope. Not that it may help Ancestry much now, even so the decision to abruptly cease support on an installed product versus a cloud service while FTM continues to be retailed inside the shops to unsuspecting users must decrease in history as being the best ever example on how to alienate rusted on users, and convey the wrath of consumer protection agencies down around the vendors for recent purchasers. When will developers and vendors have it? The internet is not necessarily available, plus some users prefer to never use it must be course.
Vive Legacy being an installed product, NOT cloud dependent, with simple links to the web whenever users require it!
Is Legacy obtainable in German?
I switched to Legacy some in years past. I had always used FTM until purchased it. When bought out FTM, they'd it which means you could not print your tree information if you do not paid Ancestry to the privilege of printing through your own computer! That was fixed after a 12 months after; guess they lost funds on that one. That s when I declared that is enough. I found Legacy and have absolutely been happy with it.
Will photos, files, stories and facts be transferred from your FTM 2014 gedcom without any loss to Legacy s tree?
Millie - yes, German is amongst the languages that Legacy is translated in. Open Legacy, and head to Options Select Languages and select German.
Geoff - I understand that Legacy currently syncs with FamilySearch. Do you think that within the future Legacy will synchronize with Ancestry as long as they provide the having access to do so? I think this will really encourage the FTM individuals use Legacy for their desktop tool.
Does quite sure sync to the genealogy sites? Can you merge branches?
Ingrid - Legacy will optionally sync with FamilySearch s Family Tree.
Michelle - we will love to do it if Ancestry would give the technical abilities for many people.
I ve been using Legacy since 2008 when I was using FTM 2008/2009 and felt my data was trapped not allowing me to make use of the data to software. I finally took the plunge after exporting everything to your GEDCOM then importing into Legacy that's better reports and processes that FTM lacks. I ve been pleased from it ever since.
Are you positive that after you import your computer data from to Legacy using GEDCOM, your photos will probably be imported? I have read comments on Facebook and Ancestry s blog where individuals were using GEDCOM to import their data with programs along with their photos wouldn't normally import.
Richard - when importing an Ancestry-generated GEDCOM the images will not come along with it. If you're coming from FTM, first sync your FTM database in your Ancestry tree, then continue with the steps to export/import the information you have into Legacy.
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Following a final Family Tree Maker desktop software announcement, weve seen your outpouring of comments, questions as well as the concerns you could have raised. Ive go through many of your comments personally, and I i would love you to realize that we truly value you as customers along with your feedback.
We are fully focused on supporting Family Tree Maker through at the very least the end of 2016 operating available support from member services, including technical issues, product issues, updates and care about the product. You is going to be able to make use of the software, just like you do now, including TreeSync, for at the very least the buy.
We are exploring possible relationships along with other desktop programs that would permit their products to integrate with Ancestry.
We are exploring options to bring more reports and related functionality from Family Tree Maker in to the online service. Stay tuned for updates about this over the coming year.
Weve build an FAQ to address a lot of the other questions youve raised. Our member services team can also be available for further questions.
What goes wrong with Family Tree Maker on the end of buy?
We are dedicated to helping our users through this transition. Towards the tip of 2016, we are going to assess our progress toward an easy transition for the customers and review our support commitment in those days.
After January 1, 2017, features which require connectivity to Ancestry, for example TreeSync, uploading and downloading trees and media, and Web Search, won' longer be supported. Most Family Tree Maker features are made to work offline, and really should continue to function unless a big change on your laptop, such as a possible operating system update, causes the functionality to sneak.
Will features for instance charts, reporting and publishing be produced available on Ancestry?
We are continuously exploring new options to have the experience better for all those users and currently were investigating ways to bring desired features from Family Tree Maker in to the online experience including report functionality or perhaps the ability to switch one instance of an alteration throughout your complete family tree.
Will alternative providers manage to integrate with Ancestry family trees?
We are exploring possible relationships with desktop software programs that would to allow their products to integrate with Ancestry API. Stay tuned.
What occurs the family tree Ive constructed with Family Tree Maker? Will it always be accessible?
You will keep be capable to access important computer data through the desktop software beyond Jan. 1, 2017, however with time there will probably be a gradual degradation of features. You can always export your tree and save it.
When can you stop selling Family Tree Maker software?
We stop selling the desktop software on December 31, 2015, however we shall continue to fully support Family Tree Maker at the least one 12 months until January 1, 2017. Until January 1, 2017, you'll be capable to continue make use of the product as well as full functionality, as you are doing today.
Which versions of Family Tree Maker will Ancestry carry on and support?
Ancestry will keep support all versions of Family Tree Maker at their current functionality until January 1, 2017.
You can still download trees like a GEDCOM file. Users could also download and save historical records and media linked to individuals within their family trees.
Is Ancestry trying to sell Family Tree Maker, since you did with MyCanvas?
Presently there isn't any plans to sell Family Tree Maker software.
Kendall Hulet has served as our Senior Vice President of Product Management at Ancestry since March 2015. He joined the Company in 2003 has held a range of roles inside the product organization including Director of International Product Management and many recently Vice President of Product Management for AncestryDNA. During his tenure, he was deeply included in some in the most popular innovations at Ancestry, such as the Shaky Leaf hinting system that's delivered over five billion discoveries; the Ancestry Family Tree system containing led to the development of over 70 million family trees containing six billion ancestors; along with the creation of the top rated Ancestry mobile app, containing been downloaded a lot more than 12 million times.
I deeply resent Ancestry dialing up their excuse manager to paper over their contempt for customers.
December 9, 2015 at 10:28 pm
Please don t make this happen! I don t think you already know that the majority of your Family Tree Maker clients are older instead of as great at using newer technology. I, first, will not trust the cloud. You are destroying a great product, that lots of us purchased for many years, and now we are fearful that most of our working hard and research is going to be lost. Please reconsider this decision. You are fixing an issue that isn t broke! I think you may find most of your people are very concerned and upset concerning this. Please hear us! Thank you.
December 9, 2015 at 10:34 pm
At the second it appears between now and Jan 2017 I ll be changing onto Root Magic. I also hope these are one on the possible relationships for some other desktop software programs your these are?
December 9, 2015 at 10:36 pm
This is an extremely bad idea. Many people, myself included, use Family Tree Maker for an off-line backup. In addition, FTM has numerous features that you've never made available inside the web version. Nothing you've said inside this or earlier article at all convinces me you actually have any intention addressing the difficulties that we have been raising. If you had, you would already have done so. Add me towards the list of people that will probably be severing their relationship with Ancestry. Now exactly how does one nuke their documents? FYI, I was using FTM before there seemed to be an
December 9, 2015 at 10:42 pm
I switched up to RootsMagic yesterday evening. They re offering the lowest rate to refugees from To my surprise, when I uploaded my gedcom file into RootsMagic, each one of my photos, sources and notes were uploaded likewise. I hope other people who try this have similar effortless experience. From what I can say, really the only drawback of RM7 as compared with FTM is very much the Windows 98-style look of RM7. I m deleting my trees from so that they won t have the capacity to profit from my decades of original research start by making my information offered to their subscribers. I m still unable to understand how truly values its customers. At least now I will no longer am at least one.
December 9, 2015 at 10:55 pm
I posted a short comment in response in your blog yesterday and even more detailed comments on your own FB page. As I just posted on the FB page a couple of minutes ago, I am not able to wait until January 1, 2017, to obtain satisfactory answers to my concerns. My current World Deluxe membership is paid through February 20, 2016. If I will not have satisfactory answers by that date, I will likely be cancelling not merely my Ancestry subscription but in addition my separate Fold3 subscription. Frankly, I suspect that a January 1, 2017, support pledge is simply a tactic to squeeze a twelve month of revenue out individuals while you anticipate doing nothing of substance to meet our concerns. Since it really is clear it's your technique to force us to work from the cloud as an alternative to having our master data on our own hard disks, I am particularly skeptical that you might satisfactorily answer one of my key concerns: My husband is Filipino, when I am with him within the Philippines, I am wanting to expand my research on his
December 9, 2015 at 11:17 pm
I would want to remind you research was held before Ancestry emerged. Many sifted through micro film, records, books, and etc. We shared among ourselves. So when you focus on the numbers of trees generated like a result of your time and effort it appalls me. Yes, your tools helped but a lot of the work was completed, by many, prior to offered the various tools, and several have since expanded on realistically work.
You should remember we use the various tools to organize and make the information meaningful. Your company will not just hand us the trees or resolve your data. FTM has played an essential role in this research high will be resentment with the thought of losing that tool. IT IS OUR DATA!
Meanwhile, Permira bail out, having taken their pot of gold, leaving everyone to suffer the aftermaths of their greed.
December 9, 2015 at 11:30 pm
I agree that the fact that was said within this post will not be reassuring and this it s merely marketing talk and doesn t say anything in excess of the first post. I try to keep current with new developments and also have never complained to Ancestry before, but for this issue I will. I don t want my data held hostage by Ancestry. I need a backup, it s not really that I m not ready to embrace technology or even the cloud I m a graphic/web designer. If Ancestry will not supply an alternative to syn our trees, then I will likely be maintaining my tree inside my software program and Ancestry are going to be the biggest loser, finding the great family trees with your service continues to be one of your great selling points for both people maintaining subscription along with DNA testing, and also your loyal customers have given you their work on no cost and also this is how you repay them. If you take the simplicity away, you won t have several trees so when people research in your website, it will likely be a manual process in order to save information thus to their software. I m wel
December 9, 2015 at 11:46 pm
Ancestry just don t get would they, they may be not listening thus to their customers on this or website changes, they've got their rose-tinted glasses on and think things are all fine.
A organisation that fails to focus on its customers soon becomes an organisation that fails.
December 10, 2015 at 12:30 am
Dear Members make use of the better business bureau and lodge an authentic complaint for the company. That s the achievements for and why Ancestry has it on the website home page Time to take Action.
December 10, 2015 at 12:32 am
You still need not reassured us that we will likely be able for getting our data on the cloud towards the desktop. Probably I will leave Ancestry after I discover how to research without out it and look for a new program to load my tree into.
December 10, 2015 at 12:34 am
December 10, 2015 at 12:42 am
Reputation and trust is a large thing in business. Even if you rescinded this entire decision and that is about as likely as finding men on Mars the way in which by which this is done leaves me not able to ever regard you as being a company ought to have any reliance if it comes to my countless hours of their time spent in building my data. I is going to be taking the year to totally sever all ties with yourselves.
December 10, 2015 at 12:45 am
Ah, website fobbing off FAQ tactic. This will never help the situation. Well, all I can think are I ll continue to work with FTM as long as I can, and when there comes a period when I can no longer utilize it or re-do the installation, I will look elsewhere for the whole desktop program. Don t expect me to spend hundreds to get a subscription then.
December 10, 2015 at 12:47 am
Appalled with the news. I am 81yrs old and have owned FTM given it s floppy disc days and continued to upgrade regularly. Have spent significant amounts of money believing so that it is good and dependable. I would hate nearly two-and-a-half decades of work to decrease the drain. Please reconsider I believed our family would be capable of pick up where I had to exit on for ancestor myself I would hate to view the desktop version go.
December 10, 2015 at 12:54 am
I downloaded RootsMagic7 yesterday. So far I m happy about the program, specially the function that permits me to color code a set of ancestors or descendants of your particular individual. This is a feature that I ve truly needed since a lot of our family research might be based upon DNA results. So I welcome any help I can get. BTW, I usually do not use Ancestry for DNA testing in addition to being of December 31, I will don't be a subscriber.
December 10, 2015 at 1:04 am
Kendall Hulet s latest PR smoothing job only confirms his initial statement yesterday. We have until 1st Jan 2017 to remain with FTM using its current functionality. Therefore I will still enjoy this to the renewal date of my subscription inside the middle of buy. This will provide ample time for rival software companies to provide meaningful alternatives and provide me some time to assess them before you choose. I already have uploaded a GED file to Roots Magic 7 and also this was 100% successful and although a superb alternative it will need some improvement before it could compare directly with FTM. I have without a doubt Roots Magic while others are reading these posts so occur spruce up your act, develop syncing your PC software by having an online tree and you might reap the benefit of countless defectors from FTM.
December 10, 2015 at 1:08 am
1. Commitment to end 2016 as before!
December 10, 2015 at 1:09 am
This is definitely an utterly contemptible decision with the Ancestry powers that be who may have lured so most of us into buying FTM on the years. I really hope that their competitors rise to the present challenge and develop an alternative solution product that people can all use leaving Ancestry lacking its now a smaller amount loyal usage.
December 10, 2015 at 1:30 am
Operations Inc. My Canvas For all who're jumping ship Please browse the fine print or you will just be asking for that same issues in the future.
December 10, 2015 at 1:35 am
Ancestry really don t understand do they? We want our trees where we've total control of them on our computers not at the whim inside the never never. I note they didn't respond to every one of the criticism above the new look obviously it turned out done from the nursery very pretty and not practical for working genealogists. I wonder the number of trees have already been taken down on the website and the amount of have gone private inside last 1 day? Unless this disastrous decision is rescinded I will definitely not be renewing my subscription once it expires.
December 10, 2015 at 1:41 am
Dear Martha Goodwin I moved all of my DNA work up to Family Tree DNA. And i are not able to tell you how happy we are real people helping real people. Groups and forums suited to your surname or General to sign up if you choose. Real tools you will use to compare DNA with matches And after several years with in only a year using the services of Adoption group here i Found my Biological Grandparents. Just cannot say enough nutrients about them and they also can transfer DNA from any company for many years at a cost but a smaller cost. Hope this helps
December 10, 2015 at 1:43 am
WHY might you explore other desktops? Keep FTM going!! Just great! Spend MORE money into this investment. Your software didn t come little as it is. Ancestry worry abt their sales. What about OUR investments?? OUR investments down the sink. Don t retire FTM!
December 10, 2015 at 1:46 am
The above reassurance from Ancestry doesn t wash. They are basically just reiterating the main announcement. Despite the fact that over 7000 loyal customers have registered their disapproval about the original article, Ancestry just don t care and are also going ahead with their business strategy. I have downloaded the trial version of RootsMagic, Family Historian, MyHeritage Family Tree and Legacy 8 and am from the process of investigating what kind best suits my tastes. One thing for several I will likely be ditching FTM immediately.
Ancestry how you behave have not merely alienated your earnings base, however, your reputation will likely be heavily tarnished within the genealogy industry. Noone occasion to trust you again. I wonder the length of time before the initial law suits in an attempt to stop you while using trees folk have uploaded in good faith?
December 10, 2015 at 1:47 am
The headline will read bankrupt, Hulet fired as loyal customers all left in mass following the stupidest decision since New Coke.
December 10, 2015 at 1:50 am
Did anybody catch the term You will carry on and be competent to access crucial computer data through the desktop software beyond Jan. 1, 2017, however as time passes there is going to be a gradual degradation of features. Does this mean after Jan 1, 2017 or before? I am getting willing to remove all seven of my trees with well over a total of 25, 000 people. Because I was one that download your app, nevertheless it chokes on my small large trees and I have abandoned the app. Your interface is hard and if I want to make use of Ancestry, I will visit my library or head over to my local genealogy center. Many in the records I seek will not be online and I still investigate the old fashion way, on the source.
December 10, 2015 at 1:51 am
There certainly looks like it's a lot of exploration occurring, instead of many definite solutions available. That gives the impression this decision wasn't fully planned. I appreciate a business is not run as being a democracy, but did nobody think of exploring users views beforehand?
Family Tree Maker along with the Ancestry website complement the other person really well, and each are going to be poorer when the integration is discontinued. How ironic, too, that TreeSync now works so well, after the shaky start!
December 10, 2015 at 1:52 am
Kendall, you're now advising us of possible methods to our grievances, once we already have a very product Family Tree Maker which meets all of our own needs and is particularly working most satisfactorily. Your excuse to retire FTM on account of an apparent declining desktop market just doesn t work I m afraid. Not everyone works on the tablet or some other similar device.
Furthermore, many would debate that Ancestry s strength, size and appeal, as arguably the most effective genealogy product around the market, is primarily due due to me plus the thousands of others like me, who may have willingly provided your business with many beautiful old photographs, birth, marriage and death certificates as well as a myriad of other documentation for that benefit of your business including it s members, for individuals all to discuss and enjoy. And just for this you take off the very tool FTM and that is of such a great benefit to us, to not mention the appalling manner in which it had been advised.
Sorry mate but during my opinion you could have done irreparable damage for a brand, of what can only be described like a public relations disaster, during my opinion.
Like many older users, I started with FTM and initially used ancestry exclusively for research then again later uploaded my trees to aid others but only when I was delighted by their accuracy. That s called commitment not this PR nonsense from the sadly fading company who probably believe what we do is known as GeneOlogy like many TV numpties.
December 10, 2015 at 1:56 am
Ancestry will probably force me and many types of its subscribers into New Ancestry in the near future. After eight months of endless promises that functionality, appearance, and readability are going to be improved, bugs and glitches will probably be fixed, and that a computer generated Life Story profile narratives won t reduce us to tears of anger and frustration due to every one of the errors this software inserts in to the narratives, Ancestry blind-sides us together with the news that Family Tree Maker and many types of support for it is going to be gone January 1, 2017.
So now you have the statement above that you just re intending to make improvements for the online experience New Ancestry to compensate to the loss of FTM when I can t even yet list a family group worksheet or perform continue search in New Ancestry. Your statement is nothing in excess of vague bait to try to have us a subscription for another year.
In August, when I saw how very slowly any new improvements were being meant to New Ancestry, I started printing out records. I downloaded Gedcoms, bought FTM and downloaded my trees. Yesterday, I synced again and downloaded my updated Gedcoms. Today, I bought RootsMagic and downloaded Legacy.
Does this could be seen as what a satisfied customer would do, or should it sound a lot more like someone who will not believe the vague promises and is able to bail out?
December 10, 2015 at 1:57 am
Kendall Hulet and also the Ancestry management team sticks with a position that continues to be a BREACH OF TRUST with Ancestry s most LOYAL CUSTOMERS who in all honesty with their efforts over decades built up a great deal of the best and the majority accurate content. Remains a notable breaking on the brand promise to exactly those most dedicated towards the MISSION of family stories and genealogy who've contributed not just hundreds but a huge number of hours, oftentimes a life s work, now creating besides disappointment, but significant stress instead of insignificant efforts disrupting the family unit researcher, consumer and CUSTOMER, that is being insulted and DISRESPECTED, despite claims for the contrary.
December 10, 2015 at 1:59 am
I accept Jan above. I have several trees on Ancestry and still have now began to unlink them in FTM and delete the web trees. I must remember to take off the automatic renewal of my Worldwide membership of Ancestry and upgrade my Findmypast membership to Worldwide.
December 10, 2015 at 2:00 am
Totally disgusted because of the way you happen to be treating extended FTM customers. I have owned FTM in numerous versions for almost 2 decades and don't want to have to gain access to my tree within the web. One good point is I no less than have until my subscription renewal to find a different.
December 10, 2015 at 2:02 am
Disgusting behaviour. I buy your service only to get 4 months later you might be making it obsolete. You are screwing your subscriber base, so just watch your subscriber base go straight off to your next genealogy supplier. I will cancel my subscription on 22 January 2016, which is if it comes up for renewal.
December 10, 2015 at 2:07 am
If they valued their clientele they wouldn't be accomplishing this. What people want is independant offline usage of their trees but not being forced to visit online gain access to their tree. They want to be capable of store it themselves rather than be beholden into a corporation or vagaries on the internet to hold whilst keeping their data secure. It seems that Ancestry desire to turn themselves in to a facebook lookalike with only a web-based precence to gobble up individuals data. BIG BROTHER OR WHAT!
December 10, 2015 at 2:12 am
You say that you are exploring sync with software vendors have you thought to start with RootsMagic? They happen to be applying to you to make this happen for some time. Sync is the most effective feature of FTM now when that s gone we'd like something else, and fast.
December 10, 2015 at 2:17 am
1. What s this degradation of features which will happen to FTM after January, 2017? Did the modern FTM update include provisions to deliberately degrade the characteristics after that date?
2. Under no circumstances will I enable the ancestry site to keep the master copy of my data.
3. Under no circumstances will I make use of the site as my primary way to update data it truly is garbage
4. Like some, I have taken advantage from the Roots Magic special FTM pricing and am currently testing it as a my new respository of ancestry data